one should remove the Roku device from our Roku account and delete all the payment methods for it in case the Roku gets stolen or lost. Also, go through the all the listed steps one should follow if Roku is lost.
If you don’t find your Roku or think that anyone has stolen it, then, first of all, you should report this issue to any of the local law enforcement team and ask them to file a police complaint. As the Roku doesn’t have a tracking number to track its location if it’s lost, so you have no other option to search it except waiting for the police to find and locate you Roku. But you can minimize the loss that can be caused in case the Roku device is misused. You should go through the following steps when the Roku is lost:
- Remove that Roku from your Roku account: Once you identify the Roku is lost, you should immediately delete that Roku from the linked Roku account. It is required because the Roku account contains all the subscribed channels and other preferences and if you don’t remove that Roku then the other unauthorized person can stream the subscribed content and you will have to pay the amount for that streaming. The other person can even make purchases from your Roku account, so it’s better to remove the Roku box from your existing Roku account. Also remember if you remove the Roku account, then it does not mean that your Roku account will be canceled. The Roku account can be canceled in case the lost Roku was the only device with your Roku account. You can also get Roku help to solve the issues with your another Roku box.
- Delete the account from the subscribed channel’s account: If you have setup a payment method with that channel provider that make sure you remove that Roku device from this account also. Remember if you remove the Roku device, then it will not delete your Roku account until there is only single Roku device on your Roku account.
Usually, there is a defined limit to some devices that can be used for streaming the Roku content and connected to account with channel provider for once and in case you don’t have access to that device any more than the count for connecting the devices won’t get free. So you will be deprived of using that occupied space until you get back that device again.
Also, you should immediately change the password for your Roku account if ever you suspect that any unauthorized user is trying to access your account of compromise the security assets with your account. If you use that same user ID and password for connecting to the Subscribed channel’s account, then you need to change that too immediately. You should contact the service provider of that channel to change the ID password for that channel’s account.
If ever you’re credit card or other card used for making Roku payments gets lost, then you should delete that card from your Roku payment system and update it with the another working one with you. You should also ask your bank to block that card to prevent unauthorized purchases.
So these were few thing you need to follow if the Roku box is lost or gets stolen away. For other Roku related issues always head to www Roku Com Support and get the best guide to solve the problem.