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How To Troubleshoot Roku If Not Connecting To Internet?

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First of all, we would like to congratulate all the Roku users who have just purchased this amazing media streaming player. Roku is the top media streaming player company, which provides the services and hardware to its customers. You can play videos, shows, and music on your TV with this player given it must be connected to the network.

While connecting the Roku to the internet if you have ever faced a problem, then this blog post is going to help you out. To connect Roku to the home wireless network, you need a password for it.  This password will authenticate your identity and let you to connect to the network. If you are getting ‘failed’ message on the screen, then there is nothing to worry. Continue reading this post.

The Steps To Troubleshoot Roku Are Mentioned Below. You Must Read The Steps Carefully.

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  1. Open the router settings by visiting the official link of Router. You can visit the manufacturer website from your web browser. Enter IP address directly in the URL bar. You will be directed to router webpage after pressing enter button. Enter password and username for your router. By default, the username and password are ‘Admin’. If this username and password don’t work on your router, then you can contact the manufacturer
  2. After login to the router page successfully, go to ‘DNS settings’ and check external as well as internal IP address box. Change the External IP address and check if the problem is resolved or not. If you find any problem you can take support from support page.
  3. You are required to change internal address as well. Change this option to the public domain and enter and
  4. After successfully entering the settings. Click to save them.
  5. Run Setup again: If you find that aforementioned step doesn’t work for you, then you can run the setup again. Disconnect the Roku device and connect it back to the power supply after 15 seconds. This step will definitely work for you. You will find Roku code 014 on the screen when you get the setup error.
  6. In case the Roku remote is not working properly. You can replace the batteries in the remote. You will be notified of the same with HDCP unauthorized error message on the screen. You will find the purple screen on the TV if you find this error. To get rid of this error, connect the HDMI cable again. This may be loose or not connected firmly to the backport of TV. If the problem is still not solved, then replace the HDMI cable.
  7. After successfully configuring the DNS settings on the Roku device, you will be able to connect to the internet. Start browsing your favorite movies and shows from Roku channel app.
  8. To remove HDCP related error, you are required to check the HDMI cable connection. The wrong or defective cable may lead to a streaming Following measures can be taken to remove the HDCP error:
  • Unplug HDMI connector from both ends.
  • Unplug the Roku and plug it back to the supply after 20 seconds.
  • Reconnect the cable.
  • View videos in video mode.

If the problem still continues, you can keep in touch with Roku support team. They will assist you with every problem.

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